So let me understand your business model. You propose unjustified annual policy increases (22%) by email (following a no claim year) and then you give more realistic increases (8%) if / when the client contacts you directly. Are you hoping that the client won't check the amount of the originally proposed increase? Let me be clear, this is not the first time this has happened. And then I have to listen to some call centre agent trying to justify the obscene increase. Do we really wonder why the insurance industry has such a bad reputation for unethical practices?
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