IN JANUARY 2014 I CALLED INSURANCE OF MY VEHICLE INFINITY, I ADVISED THEM THAT MY VEHICLE HAD A SCRATCH THAT I NEED TO BE FIXED.THEY SENT ME THE DOCUMENTS TO FILL IN, THEN I SENT THEM BACK AFTER I COMPLETED THEM.SINCE THEN WHENEVER I CALL TO COMFIRM WHEN AND WHERE I SHOULD TAKE MY VEHICLE OT BE FIXED I GET TO THE RECEPTION AND I GET TRANSFERED TO THE NEXT DEPARTMENT THEN I HOLD UNTIL THE CALL DROPS ITSELF. I CALLED THEM 10 TIMES USING MY CONTRACT CELLPHONE, AND IT'S NOW 3WEEKS SINCE I SENT THEM THE DOCUMENTS AND NO RESPONSE. MY QUERY REFERENCE WITH THEM IS: Aff220917. TO TOP IT ALL IN NOVEMBER THEY DEBITED MY BANK ACCOUNT TWICE FOR THE PREMIUM AND I DONT UNDERSTAND WHY. SO CAN I PLEASE GET AN URGENT ASSISTANCE BEFORE I TAKE THIS MATTER TO MY LAYWER BECAUSE I CANNOT PAY FOR SOMETHING THAT WHEN I NEED ASSISTANCE I DONT GET IT.
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