Today was the worse customer service experience from ABSA. im not sure why they have callcentre staff if they can't speak properly online. All i wanted to know is if this agent would be able to tell me what my abalances are as they are not corresponding with the texts I have been send showing what would be available. Then when I request to speak to a manager to explain it better the young lady or lets say uncivil agent i spoke to tells me they are in a meeting, "yes I work in a callcentre and they use that lie". Suddenly the line cust and she calls me back and when asking for a manager again she tells me no i cant speak to them and tells me to call back and wait in the queue for a TM and what she does is drop the line. Once i called back I get helped by a different lovely lady called megan and she helps me and as well gets me a TM in less than a few second. I cant believe im banking with people that to me and pass the buck. InM disgusted and as a TM in a callcentre I would never allow one of my agents to treat a customer like this. Im definately changing my bank.
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