Virgin Money South Africa
Non service

In December 2013 I reported transactions on my credit account and VMSA said they will stop the card and investigate. However, I've not had any feedback since that time.

This month I was advised that my Virgin Insurance debit orders against the account were unsuccessful.
I contacted VMSA to alert them to this internal blunder and to confirm whether I am in fact covered by insurance.

I'm dumbfounded by the responses these two consultants gave me.
Lerato: I want a replacement card, of course. It's not by choice that the account was closed.
Antonio: I cannot give you my new account details: you have to provide the new account details to me.

I trust there is someone knowledgeable who can assist in this matter.