AfricaComplaints.com » Business & Finance » Complaint / review: Standard Bank - Claim refused | #295621

Standard Bank
Claim refused

5 months ago I had a phone call from standard bank and risk telling me they noticed a transaction going through my account that look suspicious .checking my statement I found that R8000 rand had been taken out of my account of which R4000 came out of my revolving credit loan which even I couldn't take money out of due there being no funds available and the other R3999 was taken from my check account after they even deposited money into my account the even managed to request a sim swap on my prepaid no to gain access to my account. After reporting the incident to my branch at karaglen the investigation was started after not hearing anything for a couple weeks and giving my branch a call to find out I was told the process would take about 6 to 8 weeks for the claim to be processed, so after not hearing anything for the first month I spoke to my branch who informed me that the person who was dealing with my claim had not followed procedure and also was no longer working there the gentlemen working at karaglen who was assisting me has now also left standard bank. Today I was told it was my fault the money was removed they dont know the name of the site they us

Date:

Company: Standard Bank

Country: South Africa   City: Guateng

Category: Business & Finance

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