» Business & Finance » Complaint / review: Old Mutual - Continued lack of Administrative compliance | #292000

Old Mutual
Continued lack of Administrative compliance

My father passed away in March 2012. He had multiple Old Mutual shares. Contrary to our instruction, Old Mutual transferred the shares into the names of 3 daughters. The instruction were pretty clear, my fathers best friend was an Old Mutual advisor, he assisted us to fill in the formes - also to no avail.
We have tried for MONTHS to get this institution to sort this out. We have chopped down forests, filled in forms - you name it. Our executor has GONE to Old Mutual various times. We finally AGAIN filled in all the forms, handed them in - and Old Mutual today phones me to ask me for my MARRIAGE CERTIFICATE. I am NOT married, I have NEVER been married, I have NO other name other than the name I have repeatedly filled in on your forms, you are referring to my SISTER - how do you survive, how does your admin ever get done, do you actually know what you are doing - does anyone in your department. This must be the 5th of 6th letter in about 18 months that I have written to Hello Peter, this seems to be the ONLY WAY YOU EVER BOTHER TO GET ANYTHING DONE, you are all a total disgrace!
I held on for Eloise - the call was finally just dropped - your customer service also stinks


Company: Old Mutual

Country: South Africa   City: Benefits Payments

Category: Business & Finance


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