I am an FNB customer who has a personal loan with FNB which I started in 2011. The monthly repayments of this loan are around 900ZAR and that amount gets debited to FNB on the 4th of every month. This month, December, the amount was deducted on the 4th. Then, last Friday the 13th, the same amount was deducted from my account. I called FNB customer service and they were unavailable all through the weekend. Finally, today, the 17th, I was able to get through, I explained my problem but was continuously passed onto someone else who could not help me. I was then told that due to the fact that the general public are unable to repay their loan repayments in the month of January, FNB debits the loan amount a second time in December. This was never agreed to by myself in writing and after I raised this concern with the telephone operator, she said it had just been put into effect recently. This was not communicated to me either. It is both unlawful and unconstitutional to remove money from my bank account without my consent. Please advise.
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