On December 5th 2013 I went into Standard Bank, Parktown branch to attempt to reach a resolution on a matter of committed on my account on the 29th of October 2013 (a withdrawal was made on a debit card which I had reported lost and stopped). I had been on the phone with various departments at Standard Bank to try and get the matter resolved and had been told the investigation would take 10 days.
I arrived at 13h44, I was initially helped by an enquiries clerk/consultant named Victor who got on the phone with the Department, we were transferred from person to person before finally, at around 15h15 we spoke to Nomsa in the Department, who informed us that the case was transferred to Lost Control from them on the 13th November 2013. This was because it was determined to be a case of Branch Negligence rather than.
Nomsa attempted to transfer us to Laura, the Supervisor in Lost Control, who was unavailable and we ended up speaking to a lady called Felicia. Felicia said it didn't matter that it had been 36 days since this matter had been in their system, she also said she not received or even heard about the case.
P.N. Dlamini
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