On saturday, 16 November 2013, I got an sms as follows; Standard Bank: R1925.00 purchased from Acc. 4768 at COMAIR LTD. MN ARWWIM. Avl bal R32213.24 2013-11-16 Query? 0860123107
I called credit card division to report such unauthorized transactions from my account, they blocked my card and said they would refer this case to the department, .case no: 6469679.
They indicated that the department was closed and only open on Monday. To date I did not get a call or sms on the update of this case, I tried calling several times and the consultants are always busy,
This now is a serious concern as matters of this nature should be dealt with as soon as possible.By the time they only start the investigation the person would have left the country,
I took the initiative on the day the transaction went out and notified COMAIR Lmt (were the unauthorized transaction was done).
However, .standard bank has done nothing yet to resolve this matter. Another concern is that standard bank claim to had this special chip on the credit card that secures it from been tampered with. So where is this such feature working if someone can just take information
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