Hi
I called to request a premium review as I was possibly in line for a rate reduction as my car had depreciated over the past 12 months. This I thought would be aided by the fact that my "book value" or payout amount from Dial Direct in the case of write-off or of my vehicle was about R15000-R20 000 below the price that I would actually have to pay to replace my vehicle on the market. I may add that this is a best-case scenario price that I would have to pay at the market to replace my car. This shortfall is highly alarming.
I was utterly annoyed and disappointed to find out that ironically my premiums would in fact be increasing by about R100 per month (22%!!!) let alone get a reduction. How do you justify this? 22% increase is more than in-line with inflation (in fact 3 times more!) on top of the fact that my car is depreciating!
Bottom line is that I would be shopping around for a new insurance provider and will no longer be singing the praises of Dial Direct to friends and colleagues. In fact, it will now also be the opposite.
Thank you Dial Direct for waking me up to the fact that a new vehicle insurance provider is needed and I will be terminating cover shortly.
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