I noticed an unauthorized debit order deduction from my tjek account (R99, 99 deducted on 27 December, 2012). I reported the incident to FNB telephonically (30/01/2013, 14:38) where I've been shoved from pillar to post for 2 days now. I've been told to sort it out myself and that they can't help me. I've spoken to so many people my head hurts.
So I phoned the company taking the money (MyGate, 021 555 3260) where I spoke to Herma and gave her the details. She then said they are just a 3rd party and the person responsible for the debit order is one Nazley from Golden Rewards. I tried reaching this person on 0730577633 and even sent e-mail to [Email Removed] - no answering or replies.
Then I tried again lodging a claim with FNB, but I continue to meet with unprofessional responses and they keep putting me through from one department to another without anything happening.
It seems there is no way that this prominent bank will help me to get my money back or even just lodge a case.
Please can you help me get my money back and get this claim lodged?
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