Complaint / review / scam report
Platinum eproducts

I have been the victim of unauthorised debit orders.

On 2013/07/31 my bank account was debited with 2 debit orders to the value of R199 each. After investigating with ABSA and the t/p service provider Stratcol I established that the stop order was conducted by Platinum Credit Card Corporation in Cape Town - a company I have never heard of prior to 2013/07/31.

After several attempts I managed to speak to Marelise and I informed her that I have never heard of her business and I have not authorised them to take money from my bank account. She promised to get back to me by the close of business on 2013/07/31, but as expected this did not occurr.

To my shock and horror, this morning 2013/08/01, 2 further stop orders to the value of R250 each were taken from my bank account by the same company!!

I have attempted to contact Marelise again this morning without success and she has not returned my calls.

In the interim I have reported the matter to the National Credit Regulator in order for them to investigate the matter.

I would like to know from Platinum Credit Card Corporation where they obtained my bank details and who authorised the debit orders.

Offender: Platinum eproducts

Country: South Africa   Region: All Country   City: CAPE TOWN

Category: Telecommunications


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