My Kid lost the smart shopper card, as kids do. She finally told me, & I went & got a new one, points were transferred to new card, all done expediently, well done Pick 'n Pay!
I forgot to put the new smart shopper card onto discovery rewards, entirely my omission.
I received an sms telling me they couldnt allocate points as the card# was invalid. I called Pick 'n Pay, who said it was Discovery who needed to address this.
I spoke to Mangaliso call reference 3092548115. Discovery can see there are 3150 points 'unallocated' but he says it is my fault I did not update the number and nothing they can do & end. Got a good LECTURE from him, interrupted me a few times to do that!
ODD, no dispute points due for me, BUT Discovery has NO PROCESS to deal with this. Points are MONEY, I suggest that MONEY is important, & therefore you should CREATE a business process to cater for this omission, which I acknowledge is mine. What though is your fail-safe for this? For the next 2 months, I will use only my Std Bank CCard in PROTEST at your LACK OF PROCESSES & FLEXIBILITY to have foresight & technically no incentive to shop btw at PICK 'n PAY now - I can use Checkers!!
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