Refer to my Hello Peter report dated 8/9/2013. My late mother Marlene De Coito ID3603020035083 banked with FNB. I have visited Centurion branch several times since 3 August, the last time about 4 weeks ago. I am the executor of her estate. I spent several hours at the bank - 60 to 90 minutes per time. Deceased estates does not answer their phone nor respond to bank staff or customers. all documentation has been repeatedly supplied. The letter of authority from the court had the wrong ID number but once i was told that it was immediately corrected by the court and resubmitted to FNB about 5 weeks ago. FNB owes about R23000 but does not communicate or pay. for me this is a major irritation but for poor dependents this could mean starvation. FNB should take immediate action in order to solve this terrible service. the client may be dead and not complain but they do have families who are alive. if you have a possibility of dying and you have dependents I advise you not to have an account with FNB. In other banks this process is resolved in days.
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