I received a new credit card (old one expired). The pin number didn't work. I went to the White River branch, waited 30 minutes, explained the problem, waited another 10 minutes while the lady tried various things, was told there was an Error 75, then the system went down.
I went to Benmore Gdns branch, where the problem was fixed, so I thought. The next time went to the ATM my business account has disappeared from my profile (I can see it online).
I looked at the website to see who to contact - joke - try to find who to phone!
So I phoned Online banking who failed to listen properly and then told me to phone business card banking, who didn't listen but then told me to visit a branch. I said why should I go to a branch to fix FNB's error. I was put through to business banking, who also told me to go to a branch, then when I refused, put me through to my relationship manager, where it rang and rang and then cut off.
47 minutes, 4 people spoken to, many buttons pressed and no result.
FNB is too compartmentalised, nobody knows who does what and it's all to easy to pass the problem on.
I expect I will end up going to another branch so that FNB can sort out FNB's problem!
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