We submitted a claim on behalf of my mother who is now deceased. My mother passed away on the 8th of October and the initial claim was submitted on Friday the 11th of October as we wanted to use the funds for the funeral arrangements. Sanlam then advised us that they needed an estate late account opened before processing the payment. After a lot of running around and standing in very long queues we finally managed to get the estate late account opened. We submitted the proof to Sanlam and now three days later we are being told that we need to submit further documents. Its been two weeks since the initial claim was submitted and we are still battling with Sanlam. This is absolutely unacceptable as all the other insurers have finalized our claims with the exception of Sanlam. When i asked to speak to the supervisor or manager, the call centre agent rudely responded by saying that he or she will call me back later. We have had a terrible experience with Sanlam. After dealing with momentum, liberty, Metropolitan Life and even the government pension fund, Sanlam has been the worst by far!
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