Computershare unlike Old Mutual cannot issue a duplicate Dividend print out, without charging the client a hefty R50 for a single page document. Computershare claims to have posted the client a tax certificate, and when this is not received (postal delivery cannot be verified as it was not registered or tracked), yet, the customer has to pay the ultimate price of some inefficiency. A document posted through the postal system is not received, and the customer merely wants an emailed copy in order to submit a document to SARS. Computershare in their money making adventure, charge R50 for emailing a tax certificate. Where is the customer service, where is giving the customer the benefit of the doubt that the posted copy could have been lost. Surely all those customers phoning in are relying on the same possibility of error that exists with the postal service.
Computershare and Sanlam you don't deserve clients, it's just because Sanlam lets Computershare administer their dividend portfolio, but look at what lack of customer service we get. Computershare you can stick your R50 charge, I'll tell SARS how you make your money, and likely don't declare the R50 charge either!
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