AfricaComplaints.com » Business & Finance » Complaint / review: Momentum Retirement Administrators - Pathetic | #234196

Momentum Retirement Administrators
Pathetic

I have been a part of Metropolitan retirement fund for almost five years, i have contributed to this scheme monthly and payment was always received.

When i resigned my job and signed for my funds to be transferred to a different scheme they told me that it would take between 4 - 6 weeks before this transaction will take place. This was done on the 26th of July 2013, today they tell me that my money will only be paid out in late Novemeber. This is due to their company merging with Momentum and therefore claims would be pro longed.

This is so unacceptable, as the client it has nothing to do with my claim or payment of my claim that these companies merged. As the client i should not be impacted whatsoever.

The administrator who has been comunnicating to me has been no assistance and to top things of she makes me feel as if i am in the wrong.

I would highly recommend companies to make use of any other scheme as this establishment clearly has no interest in their investors. Poor service, poor customer service and no urgency whatsoever.

Date:

Company: Momentum Retirement Administrators

Country: South Africa   City: Cape Town

Category: Business & Finance

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