After changing my bank account details for PayPal payouts to a Nedbank account, FNB marked my Nedbank account as 'failed verification'. Enquiring, they claimed that they didnt have a copy of my ID (which is of course nonsense because of FICA regulations) but they would fix this. They didnt. Day 2, called again. Shirleen promised she would have it fixed within the working day. So I sent them a copy of my ID. Nothing was done. Day 3 Shirleen starts a litany of very poor excuses like "its probably because the ID book spells my full names but the bank account might only have an initial for my second name." I ask for escalation to team leader. I then get VERY LOUD ADVERTISING BLASTED AT ME for 5 minutes (trying to get customer to hang up, but I resisted) until Shirleen comes back with excuse #423. Now Im told that the verification code has "just" been sent through to my Nedbank account and will take a maximum of 2 hours.
Still waiting, 4 hours later.
Not only terrible service, but disgusting disrespect for customers. Transparent and despicable loud advert strategy is unashamed customer bashing. Hopefully ABSA will negotiate a PayPal service contract soon.
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