I have relocated abroad and since may 2013 i have requested that standard bank norwood mall downgrade my account to pay as you transact as I hardly use the account. This has been done by secure message about 8 times or more. Ive emailed the lady who deals with secure messages and she advised me it cant be done. I have called the call centre to ask a consultant and they advised me it can be done as well as standard bank lakeside mall has downgraded my husbands account with no problem. I have tried to call the branch in the last month 4 times but since standard bank has changed there call system that you now have to call the call centre for them to put you through the branch and this has been very unsuccessful. Everytime i called the consultant at the call centre tried for 10 minutes to put me though and they had no luck they also said they will send an email. It costs a fortune to call from abroad which is so unnecessary as this is a simple instruction. I have also demanded that standard bank refunds me my monthly service for since they received the first secure message when i requested the downgrade it was around may. Total incompetence. I can be contacted via email
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