Over the last 3 or so years numerous unauthorised debits have been processed through my wifes FNB account with a stop order being put each time this debit was found. The latest incident has resulted in her reaching a decision to close the account. FNB could not care less and dealing with the Sandton City branch has been an absolute nightmare. No one calls back to provide information which has resulted in actual branch visits where no assistance is forthcoming. Requesting to see the branch manager is like asking to see the President & requesting the branch manager to call my wife to discuss the issue has resulted in a reference number being provided for my wife to call the call center. So much for "How can we Help you". The question still remains: How can FNB authorise these debits without valid proof that my wife signed any agreement? I have evidence of a previous query where the person on the call is NOT my wife yet using her account number to buy a holiday product and FNB allowing this debit to go through. In the current case, FNB accepted a verbal discussion with a company claiming my wife bought their product. No physical proof exists, yet FNB claim no responsibility.
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