Hi
I sent an email a couple of months ago (about 4 or so) stating that I 1) cannot see what claims were processed by the insurer when I login and 2) specifically if 4 claims (that I attached) were paid.
The only feedback that I received is that the claims that I sent to Carecross would have been processed. This does not help me, my dealings have always been with the Essential Group, they need to provide the feedback to me...
Follow up claims query
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Essmed Medical Cover [Email Removed] via [URL Removed]
Jun 6
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6 June 2013
Dear de Villiers,
We would like to thank you for your great response on our last newsletter sent on 13th May 2013.
Just a friendly reminder that if you have any outstanding claims that are not paid, we need you to resubmit the accounts to [Email Removed] There is an end date to resubmit these claims by 23rd June 2013.
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Should you require any further assistance, please do not hesitate to contact one of our friendly Claims consultants on 0861 70 70 70.
Kind regards,
Rene Harris
Manager Claims & Authorisations
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