AfricaComplaints.com » Business & Finance » Complaint / review: Bayport Financial Services - WORST customer service EVER | #212664

Bayport Financial Services
WORST customer service EVER

I took a mobile contract with Bayport cellular and they posted my 2 blackberry devices via RAM couriers from Jhb to Dbn (was first sent to incorrect address). Day after receiving the devices 7th August 2013 I called them to report that the 1 device was not working correctly, the G button was snot working. I spoke to Dumisile Ndlovu and she informed me that she will send me forms to complete and that RAM would need to come and collect the phone again and Bayport will then provide another device. Well 3 weeks later I was still sitting with the broken device, meanwhile my bank account was debited by Bayport for the full amount of the contract. A person by the name of Delly called me to say my phone will be collected and I would receive a new phone once the new phone reached them... low and behold im still waiting for my blackberry device to be sent to me. This will now be the second my I will be debited for a device which I do not have or cannot use. Absolutely no respsect or concern for their customers and they also have incompetent people working there. A manager by the name of Julia Mabote was supposed to have called me on 7th August 2013, im still waiting for her call. Disgusted

Date:

Company: Bayport Financial Services

Country: South Africa   City: Johannesburg

Category: Business & Finance

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