Does this make you proud? Have you no inkling of client service what so ever? I have no problem in receiving automated responses, even though one would expect personalised service as a premier client. I Sent some docs through for Vehicle finance pre approval. Get a response and quote this verbatim " Thank you for contacting premier banking. We look forward to assisting you with your banking needs and will respond within 48 Hours". WHAT? really, you have made it crystal clear that you don't want business and I am sure losing my Bond, both my financed vehicles, my Platinum cheque and platinum C/Card as well as my wives platinum accounts will not bother you. I however wont pay you to give me that type of service or response, and whoever came up with this automated response and turn around time strategy should be fired. Being involved with High level and High Value client CEM strategies and implementation, this goes beyond my realm of reasoning. I am astounded. No man FNB such a small thing can have huge ramifications, who dropped the ball here. Don't pin this on your front end staff, I actually feel sorry for them. Senior/ Top management need to be hauled over the coals.
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