Absolutely. That is my experience in the last year or so. Incompetent employees think they can take control of one's personal account for no reason, without repercussions.
Service levels are plummeting. I tried to get hold of somebody at Head Office for a week by phoning 0113504000. I really struggled to get through. A Mr Dhlamini (Chief Credit Cards) dealt with my problem initially, just talked no real solution. He escalated (delegated) the problem to a junior with the name of Lerato. With her first call to me in her first sentence, she made an untruthful statement.
I left a message for a Mr Bothma from Customer Liason. We set a convenient time to discuss the problem. Surprise, surprise no answer when I called.
How many 100's of customers left Absa for greener pastures at other banks the last few years. If a bank like FNB states they got an extra 1 million clients in a year or so. Where are they coming from? Absa? OUCH!
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