I have been struggling with Standard bank to adjust my tier level on their UCOUNT rewards program for 3 months now. I get promised every week that it will be adjusted immediately and NOTHING happens. It has even been ESCALATED but STILL nothing happens. Their worryingly incapable system cannot add my home-loan account. Which adds more concern regarding their points calculation! STAY away from UCOUNT as it is a horrendously bad offering from Standard Bank!
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