My deceased husband was banking with standard bank and after passing on i went to Southdale branch to report the death and i provided them with the death certificate, his id, letter of executorship, marriage certificate, banking details for the estate late account opened at another bank for transfer of the monies which they made copies for themselves. My husband had a cheque, credit card account and a loan that he took with a balance of R 1600 and i was told that he had a credit life on the account and it will be paid off. On the 02 January i receive a letter from STD BANK indicating that the loan account is in arrears and when i phoned to enquire a lady who identified herself as Lynnel Carlous told me that they do not have documents to the effect that my husband passed on and i need to fax. This to me was totally unacceptable because i have submitted what she required at the branch and she insisted that they are different Dept which i dont dispute BUT its the same Organisation and as a customer am Now expected to submit same documents which STD bank in actual fact have? She then said she will contact their admin Dept to contact Southdale for docs and now I receive another letter?
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