On 19 June went to the Bayside branch to query an item on an account and given a reference number. Having gone to the same branch a month later was advised that this matter had been closed despite no one making contact with me. The consultant then reopened the query and advised that I would get an answer within 48 hours.
At the same time, on another matter, I also queried why e-mails to the Card Division were not being answered. Was advised that I need to see another consultant. I then had to join the queue again. Well, this was not acceptable and wrote a complaint in the "comments book" on the Enquiries Counter for which I also got a reference number. To date, still no come back.
On 11 August I sent an e-mail through the banks website to the Complaint Resolution Centre with the response that someone will contact me to resolve my complaint. To date, still no response.
It is said that they strive to deliver great customer service - well, after over 50 years of being a customer, this is the worst customer service that I've experienced.
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