Firstly, you and your employees are not doing me any favours, I pay for the services rendered by your organization, which regretfully makes me your "client" therefore the poor service you offer should be approached and dealt with by sending your employees on a training program to assist with the "feedback process flow"
I DO NOT work for ABSA, therefore I should not be calling you to find out about my claim that is "logged" in your system.
on the 1st of August 2013, my geyser burst, it was replaced, 19 days later the new geyser has a fault. a call was made to your call centre, your service provider came out, it cant be fixed cause your service provider needs to contact their supplier, and the wait continues... another call was made the next day, surprisingly the new call centre agent cant pick up anything on the "system" so she needs to log a new callout (utter bull) anyways I decided to call the supplier who advised that it would take an additional day to fix, all good and well despite its winter and a cold bath is totally normal, 2 hours after my call to the supplier I decided to call the agent back to find out if there is any progress, lets just say I need to be on ABSA's payroll
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