I'm used to ABSA's dismal customer service and failure to answer calls and emails. So when my geyser burst I thought it would take a long and difficult time to get it sorted. But to my surprise, ABSA's home insurance department is actually very efficient. My call was answered within a reasonable amount of time, I received my reference number via sms, a plumber was allocated very soon afterwards and within 6 hours of contacting them I had a new geyser. Someone from ABSA phoned me later to find out if everything went smoothly. I'm flabbergasted because I'm not used to be treated as a valuable client. Why can't ABSA's other departments be so quick and efficient?
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