I would like to commend the 2 individuals from the claims department who assisted me with such awesome service...
After MANY frustrating calls and escalations, where nothing happened, I eventually spoke to Shamilla James & Moshe Modimola who worked hand in hand & after waiting / struggling with the other incompetent rude individual for 3 weeks, Shamilla & Moshe managed to complete the process within just a few hours. Moshe was kind enough to make 2 calls to me in 1 day informing me of the progress of the authorization as well as taking the effort to make the call the next morning to say that the payment had been concluded.
Moshe i must say that i appreciate your attention to detail and relentless determination to ensure client satisfaction, Well Done!!! Evanee Govende
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