I HAVE BEEN TRYING TO LOAD MY HUSBAND ON MY LEGAL POLICY SINCE LAST YEAR. EARLY LAST YEAR I LOADED HIM TELEPHONICALLY, BUT I CALLED THEM IN AUGUST AND FOUND THAT HE WAS NOT LOADED. I WAS ASKED TO FAX A LETTER REQUESTING THAT WHICH I DID ON THE 31/08/2012. IN SEPTEMBER HE STILL WASNT LOADED AND THEY SAID THEY DONT HAVE THE FAX. ON THE 25/09/2012 I FAXED AGAIN BUT THIS TIME KEPT THE PROOF OF FAX. LAST WEEK I SPOKE TO A LADY CALLED TATUM WHO ASSURED ME THAT ALL WOULD BE SORTED AND THERE WOULD BE NO WAITING PERIOD AS IT WAS THEIR FAULT. ON THE 21/01/2013 I SPOKE TO SIZAKELE WHO SAID HE WAS NOT LOADED AND THAT THERE WOULD BE A WAITING PERIOD OF 3 MONTHS. AFTER TELLING HER WHAT TATUM SAID, SHE THEN SAID THAT THEY WOULD LISTENING TO THE RECORDING AND GET BACK WITHIN 5 DAYS. TODAY I SPOKE TO MOTSHIDISI WHO SAID THAT THERE WAS NO ANSWER AND THAT THEY WOULD COME BACK IN 10 DAYS. I THEN GOT A CALL FROM TATUM WHO SAID IT WAS WITH THE INVESTIGATOR SHANITA, WHO WOULD TRY TO SORT IT TODAY AND COME BCK IN 72 HOURS. NOW WE NEED TO USE THIS POLICY AND WE CANT BECAUSE OF INCOMPETENCE FROM THEM. MY ADVISE IF YOU NEED A LEGAL POLICY DONT GO WITH CLIENTELE, THEY ARE BY FAR THE WORST I HAVE COME ACROSS.
0 comments