In March I received a call from a sales agent selling me & my "family" their hospital plan. I did not receive any documentation detailing what my policy allows or covers but my debit order gets deducted promptly on the 1st of every month with NO issues! I called them yesterday (which i might add was a mission from trying to track down what number to call which entailed me going through my back statement to get who was debiting my account call my bank and ask for contact details which they didn't have!) to enquire how to claim and after trying 4 times to get through because you hold on FOREVER I was told it will be sent in 24 hours which is long gone and which i have not received anything BUT the bigger frustration was being told that my family is NOT covered! Had I RECEIVED my policy doc as promised I would have known this and cancelled within my "cooling off" (hopefully that wasn't false promises either) and NOT wasted money with their policy because which person covers themself and not their family?! Now I sit with a waste of 5 months premiums being paid for something that I need to use but can't! have to cut my losses it seems!!!
Seriously Disappointed EX client!
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