After my complaint "50% increase in premium without notification" (on 11th of July) and a reminder complaint on 23rd of July, I received an email with very short explanations, most are not plausible to me. I sent an reply by email the same day to the sender Letecia September and to an alternative email address given by auto-response, just to experience that there is no reaction at all again until today.
I asked "Please explain what a "high loss ratio" is and how it is being calculated and therefore influencing the premium".
Proofing one more time how poor (or better not existent) their service is, me email and its question is still not answered.
I am getting tired of the lack of service and the time spend on this matter, we as the clients should seriously consider charging these kind of suppliers for our wasted time, during which we can not productive in our own businesses.
It also has to be looked at, if a policy can not be canceled when there is no service at all regarding it.
I just strongly recommend to think twice before signing a policy with ABSA insurances!
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