On 26/07/13 I looged a query about an incorrect amount debited, I spoke to Kele who assured me that I will receive a phone call from someoone, no one contacted me. Again on Monday I phoned and spoke to Thabang who also assured me that Ellaine Peterson will contact me back but she did not. Yashin Ramkelawan has not contacted me, I also sent Yashin an email and still no response.
I am financed by MFC and my instalment is supposed to be R3923.51, to my surprise this month an amount of R4630.46 was debited off my account, when i phoned in your customer care number 0860879900 and I spoke to Kele today on 26/05/13 who could not give me answers. The only thing i did was to change the debit order date from 26 to 25
please refund the difference as this will affect will affect my other debit order.
Hello lntuli,
Good Day Mrs Ntuli,
I apologise for the unsatisfactory service that you have received and confirm that I have identified the error.
I am currently liaising with our Admin unit in order to rectify this matter.
I will provide you with feedback shortly.
Kind Regards
Yashin Ramkelawan
(011) 525 4180
[Email Removed]
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