I applied on-line for a life insurance and a hospital plan. I was contacted on the same day by a consultant. I asked what the policy covered and I explained that I was also seeking a retirement annuity option. He then explained that this covers everything. I agreed to have a debit order placed on my account for the first day of every month and was happy to wait for documents to come in the mail. Upon receiving documents I found that there was no information pertaining to the retirement plan. I called the call centre and I was told that they do not offer such an option. I noted my grievances but accepted what I was told. The first debit-order went off long before the stipulated date and before funds were available in my account. I once again picked up the phone and called clientele. They said this is the system they use and it can't be changed but not to worry my bank will not charge me if the debit order returns. It has been over a year now and there is indeed a charge on my bank account because of this. This is not a way to treat customers. I want all the unpaid fees returned because I gave the debit date for a reason. I want to be contacted so we can sort through this issue.
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