I recently called in to the contact center to update my policy details and was greeted by a friendly, well spoken and coherent Lerato Sojane. Before I knew it all my details were updated and policy documents sent to me via email. There was a clear understanding from her on what I wanted to update and was done efficiently. No "please repeat what you just said" or nonsense like that. Thanks Lerato for making life just a little easier.
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