I was approached by FNB to be upgraded from Gold to Platinum Accounts about a year and half ago. The criteria was all met then also my bank fees increased (which was fine as I had benefits). In March 2013 I was told by the consultant when I made enquiries to travel with my platinum card that I do not meet the requirements to have a platinum cards and shes not sure how I was approved in the first place. EMBARRASSING!! Then last Tuesday & Wednesday I travelled to & from JHB; I was told by the Slow Lounge consultant in JHB I need to meet the criteria to be at the lounge however I was allowed in but on both occasions I was billed R250. When I called FNB the next day they said I did not meet all the criteria in 1 area and there is nothing I can do as they communicated it all on 3 occasions. This was not the case as I also checked with colleagues and they do not have any recollection of this communique. I also spoke to a Team Leader and he just could not care as the process is what it is and I need to deal with it and if I want to leave FNB that's also fine he will get someone to assist but I cannot get my money back for the Slow Lounge. I have now downgraded my account but UPSET @
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