I had made a special arrangement with FNB regarding a personal loan. I had asked for a double installment on my loan debit order for an amount of R 1500.00 to be deducted at the end of July. However, the installment of R 740.00 was deducted on the 9th July, this after an arrangement was made. I called and spoke to Thato who said that a reversal would take 3-5 working days. today being the 5th day, the reversal has still not been done!!!
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