WE HAVE APPLIED THROUGH A BOND ORIGINATOR FOR A HOMELOAN THROUGH THE 4 BANKS ON 24 JUNE 2013. WE HAVE RECEIVED FEEDBACK FROM ABSA, STD BANK AND FNB LESS THAN A WEEK LATER HOWEVER NEDBANK IS NOW STILL PROVIDING US WITH FEEBACK 2 WEEKS LATER. UPON REQUESTING FURTHER INFORMATION, WHICH WAS ONLY REQUESTED LAST WEEK I.E. A WEEK AND A HALF LATER. WE HAVE SENT THROUGH INFO WITHIN 2HOURS OF IT BEING REQUESTING HOWEVER WE CANNOT BE AFFORDED THE SAME SERVICE FROM NEDBANK. WE HAVE CALLED THE CALL CENTRE NUMEROUS TIMES BUT ARE GIVING VERY LITTLE OR HELPFUL RESPONSES. NEDBANK HAS STATED THEY HAVE A 24 HOURS TURN AROUND TIME FOR HOMELOAN APPROVAL??? HOW IS IT POSSIBLE ALL OTHER BANKS CAN PROVIDE FEEDBACK IN LESS THAN A WEEK AND TO TOP IT ALL OF THEY ARE NOT EVEN MY PRIMARY BANK..NEDBANK IS... THIS HAS BECOME A HIGHLY FRUSTRATING, STRESSFUL PROCESS..VERY DISAPPOINTED!!!
0 comments