My wife's autobank card was cloned and the gained access into my account as well as my wife's account. At 12 am on Tuesday the 2nd of July 2012, some funds totaling R9630 were withdrawn from my account without my authority or me being aware. I received an SMS from Standard Bank at 03:20 am to alert me of the activities. I immediately called Standard Bank Division and reported the incident and was told that it would take three business days to come back to me with a way forward. To my dismay, up until now, I have not received any update whatsoever from my so called caring bank regarding how far they are with the investigations and by the way I am a so called 'Prestige Bank Account holder'.
Concern is Standard Bank is very slow in responding to such Activities. They promised to call me back within 3 days, and that did not happen. Futhermore its a nightmare to get through to the Division. This in itself is an indication that the bank is experiencing so many related issues which they are failing to cope with. I called the Division on 0112274905 and I have been asked to wait for 10 days... my issue is still outstanding...
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