I sent FFW an email before the debit order was to go off my husbands account to notify them that there was a problem with his bank account and asked them to give me banking details so I could make a manual payment of my premium or if they could debit my account. I received an email back to say that the debit order had already gone through and there was nothing they could do to assist me and that if the debit came back unpaid I would loose cover. This is unacceptable service! I have since received quotes from other insurers who have not only quoted me a cheaper monthly premium, they have also quoted me a reduced excess. In light of the frequent poor service I receive from FFW I telephoned them yesterday to cancel my policy and their "systems were down" (conveniently) and they said they would call me back. I am still waiting for that call. I then tried to phone again today and I was on hold for an extremely long time, and I was calling from a cell phone.
0 comments