On the 11th March an Illegal internet transfer of 3 seperate transactions to the amount of R5000.00 was transferred out of my FNB ccount into 3 African individuals accounts. I did not receive an sms notifying me about this. When I went into my acc to pay a supplier I noticed that money was transferred out of my acc. I immediately called the div and reported this. I was given a ref no and was told to report it to the police station which I did. 4 months later and still no luck. The bank has told me they lost my documents and i have to complete new documents which I did. I have had more reference numbers then help. The highlight was when a consultant told me that the money is in the FNB GL acc and I should tell them to do a stop payment and a reversal back into my account. when I got to the bank someone deleted the HOLD and the had access to drawing out the money. The consultant that helped me told that it is an inside job which I said from the start. I have contacted the Ombudsman and still no luck. I havde also reported this to Carte Blanche as well as Megan Powers from the consumer council. "HOW CAN WE HELP YOU" is the SLOGAN of FNB - WHAT A JOKE
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