On Sunday I was on the FNB website and noticed the promotion of 2GIGS for R99pm, i clicked callback and up until now I have not received a response from them,
I called
0860102970
0860327827
0861362678
all the above numbers and no one could assist we either giving me another number to call, or transfering me, what happen to first call resolution? finally i get hold of someone in the correct dept, the agent tells me, she cannot assist me she can only request that a sales agent calls me back - when asked why she could not assist, she told me she is not a sales agent - what happen to multi-skilling your agents so they can better support your customers? Most innovative bank? i think not - this is pathetic service that i need to chase after a company for them to assist me - heres to hoping i get a response!
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