My I.D has been used falsely in the previous year. A cheque account was opened at standard bank which lead to a listing of my I.D number being listed. I phoned the Standard bank line and they gave me a list of documents I needed to submit. I submitted these on 11 May 2013 with one of their consultants at southgate branch. Last week I spoke to the consultant on the phone he told me the issue had been resolved, I phoned the line today and spoke to Mbongeni and he said he could not see any of my documents, he then asked me the client to phone the branch and ask them if they faxed the documents or what and get back to him.
I have tried to purchase a cellphone and open an account at another bank and was unable to, due to this issue. All I needed Standard bank to do is resolve this issue with that ITC company and provide me with something on paper to say this issue is resolved so I may proceed with things I need to do.
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