I rang Discovery Credit Card Department on 011 352 5910 (Option 2) to enquire about the progress of 2 (two) cases of credit card on my account which I reported on the 11th and 15th of June 2013, respectively. I asked the consultant, Thapelo Masiane, to transfer me to his supervisor, Lenny Lemphane since my previous enquiries where unsuccessful. To begin with, I asked Mr Lemphane relatively simple questions about the department such as how big the department is and where it is situated so that I will know in future where to direct my enquiries. Mr Lemphane refused to divulge any information to me and promptly put the phone down in my ear. When I rang back, Mr Lemphane did not want to take my call and Thapelo had to assist me with my enquiry. I would like the Operations Manager, Tinyiko Gezani, to phone me in connection with this complaint since I feel Mr Lemphane's behaviour is highly unprofessional and unacceptable. I will not beg an organisation like Discovery Card to assist me when I pay service fees for this very reason.
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