Sad how they tell you how you need this product when they sell it to you but when it comes to claiming they are suddenly changing their story.
I recently had a mechanical breakdown for my car and was towed in at Alberante BMW. THEN THE PROBLEM STARTED -
First to tow me I was told that I am only covered for 40Km's's to the repairer and they went and got me a tow provider that was 33km's from where I was stuck - No where in my policy does it say they only cover me for 40km's from where the truck leaves to come to me!
And then to top it all off, I have a Radiator problem which costs R12 469 to fix and they say they will only cover me for R2500
And then I have a Cylinder head issue which cost me R28 375 and they say they will only cover me for R6593.75 when my policy clearly states that I am covered for up to R12 000.
Now my question is what is it exactly are we paying for because the agent from Mototech was telling me about a clause on the policy that they will only cover 50% of half my claim and according to the policy I have - there was nothing like that! We were literally reading off two different policies!
I am furious as they are clearly not sticking to their end of the deal!
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