Dear Peter, here goes my second complaint with regards to Standard Bank and it's not a pleasant experience, to say the least. The complaint resolution department came with such feeble excuses as to why the "can't " process my request, after which I assured via telephone communication on 29/05/2013 that it will take 3 working days to complete. The situation is so simple: I've got a balance of R2289.93 on my account but accumulated an advance of R3870.08 of which I instructed the bank to deduct the amount as a final payment and close the account. Now from where I'm standing, why is that not possible? And why can't the bank do a reverse payment after deducting the settlement amount? cause the consultant told me point blank the bank cannot pay me back after settling the R2289.93. I've decided to give them until 16h00 on wednesday, 12/06/2013 to resolve the matter, after which I'll lodge the formal complaint at the Banking Ombudsman and approach the media since I haven't heard from them since last week. This is how the bank reward loyal, reliable and honest clients! It's a disgrace Standard Bank, never will I do business with you again, not even if you pay me! Their service stink!
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