I went in to my local branch yesterday to close my check and credit card accounts. The staff were incredibly helpful, and the process went smoothly... up until I tried to close my credit card account. The lady at the front desk was nice enough to make the call on my behalf, but then the person on the other side wished to speak with me. I was told, because he could see a previous debit order attached to the account, Absa's new policy doesn't allow for closure until I prove that it has been stopped. I find this ludicrous, my contracts and agreements have got absolutely nothing to do with ABSA, my creditors can deal directly with me (not that it matters, the order was stopped a month ago). Furthermore I was told that even if I close my account, ABSA allows for it to be credited... Surely this is illegal? I never gave ABSA permission to enter into any liabilities on my behalf, which surely crediting a closed account will do. I was also told that as soon as I send the proof, my account would be closed, as it happens, it of course wasn't. Shocking doesn't begin to describe it.
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