Needed to verify by Visa, cheque card (business). No option showing however under 'card' tab. Phoned call centre, they told me that I needed to register the card in my personal capacity even though it's a business card(???). So then I did this online, but the system said it was the wrong card/pin... so I stopped after 2 attempts. I logged back in, to look at the card details and I noticed the message 'damaged' next to the card. Since I have never reported it as damaged I was perplexed. I then drove all the way to the branch. I waited in a queue for 30 minutes (I don't like the government office style straight line chair layout, nor the consultant prodding people to move up). I spoke to a consultant, who then told me that 'damaged' actually meant that it was blocked due to too many incorrect login attempts (why not then indicate 'blocked' instead). I then had to go to the teller. I then tried online again to register, but then I got message (card not linked to personal profile). Went back to teller... told me to go back to consultant (and wait forever in queue again - why didn't consultant take ownership and resolve the entire issue in first place).
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